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TERMS & CONDITIONS

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Last Updated: July 24, 2026

Marcus Mobile Brakes & Oil (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us, or use our mobile automotive services.

We are committed to complying with applicable privacy, consumer protection, and data security laws in the jurisdictions where we operate. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1.1 Information We Collect

To provide our services efficiently, we may collect personal information that you voluntarily provide, as well as certain technical information automatically collected through our website.

Personal Information

Depending on your interaction with us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Home or service address
  • Billing information
  • Vehicle make, model, and year
  • Vehicle Identification Number (VIN), when required
  • License plate information, when necessary
  • Requested services
  • Appointment details
  • Customer communications
  • Photographs of vehicle conditions when authorized
  • Payment confirmation information

You are not required to provide personal information; however, failing to provide certain information may limit our ability to schedule appointments or complete requested services.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser or device.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral websites
  • Date and time of visits
  • Website interaction data

This information helps us improve website functionality, security, and user experience.

1.3 Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website performance and enhance your browsing experience.

Cookies may be used to:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Monitor website functionality
  • Enhance security

Most browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

1.4 How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Scheduling appointments
  • Providing requested services
  • Responding to inquiries
  • Communicating appointment updates
  • Processing payments
  • Sending invoices or receipts
  • Improving customer service
  • Maintaining service records
  • Improving website performance
  • Preventing fraud
  • Maintaining business security
  • Complying with legal obligations

We only collect information reasonably necessary for these purposes

1.5 Mobile Service Information

Because Marcus Mobile Brakes & Oil provides mobile automotive services, customers may provide service location information.

Location information is used solely to:

  • Locate your vehicle
  • Schedule appointments
  • Determine service availability
  • Provide requested automotive services

We do not continuously monitor your location or track customers outside scheduled appointments.

1.6 Payment Information

Payments may be processed using secure third-party payment providers.

Marcus Mobile Brakes & Oil does not intentionally store complete payment card numbers or sensitive payment credentials unless required for authorized transactions and permitted by applicable law.

Payment processors maintain their own privacy and security practices.

1.7 How We Share Information

We do not sell, rent, or trade your personal information.

Information may be shared only when necessary with:

  • Payment processors
  • Parts suppliers
  • Technology service providers
  • Website hosting providers
  • Professional advisors
  • Government authorities when legally required
  • Law enforcement agencies where required by law

All third parties receiving information are expected to maintain appropriate confidentiality and security measures.

1.8 Customer Communications

When you contact Marcus Mobile Brakes & Oil, we may retain communications such as:

  • Emails
  • Phone call records
  • Text messages
  • Online inquiry forms
  • Appointment requests

These records help us provide customer support, maintain service history, and improve communication.

1.9 Marketing Communications

If you choose to receive promotional communications, we may occasionally send information regarding:

  • Maintenance reminders
  • Service updates
  • Business announcements
  • Special offers

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Transactional communications related to scheduled services may still be sent.

1.10 Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide services
  • Maintain customer records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain financial records

When information is no longer required, we securely delete or anonymize it where practical and legally permitted.

1.11Protecting Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Security measures may include:

  • Secure website hosting
  • Password protection
  • Restricted employee access
  • Encrypted communications where appropriate
  • Routine software updates
  • Security monitoring

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed completely secure.

1.12 Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of eligible information
  • Withdraw consent where applicable
  • Request information about data processing
  • Object to certain processing activities
  • Request copies of personal information where legally permitted

Requests will be handled within the timeframes required by applicable law.

1.13 Children’s Privacy

Our website and services are not intended for individuals under the age required by applicable law to provide independent consent.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take appropriate steps to delete it.

1.14 Third-Party Websites

Our website may contain links to third-party websites for customer convenience.

We are not responsible for:

  • Third-party privacy practices
  • Website content
  • Security policies
  • Data collection practices

Customers are encouraged to review the privacy policies of any third-party websites they visit.

1.15 Service Photographs

With customer permission, photographs may be taken before, during, or after repairs for purposes including:

  • Documenting vehicle condition
  • Supporting repair records
  • Warranty documentation
  • Quality assurance
  • Customer approval

Photographs used for marketing or promotional purposes will only be published with appropriate consent where required by law.

1.16 Legal Compliance

We may disclose personal information when reasonably necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect customer safety
  • Protect business interests
  • Prevent fraud
  • Enforce our Terms and Conditions
  • Resolve legal disputes

Such disclosures will only occur when permitted or required by applicable law.

1.17 International Visitors

Our website may be accessed from locations outside the jurisdiction in which Marcus Mobile Brakes & Oil operates.

By using our website, you understand that your information may be processed in the country where our business operates and in locations where our authorized service providers maintain secure systems, subject to applicable legal safeguards.

1.18 Changes to This Privacy Policy

Marcus Mobile Brakes & Oil reserves the right to update this Privacy Policy at any time to reflect changes in business operations, technology, legal requirements, or industry standards.

Updated versions become effective immediately upon publication on this website unless otherwise required by law.

Customers are encouraged to review this page periodically.

1.19 Your Consent

By accessing our website, submitting information, requesting an appointment, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please discontinue use of our website and services.

Marcus Mobile Brakes & Oil remains committed to maintaining your trust by protecting your personal information, respecting your privacy, and operating with transparency, integrity, and professionalism in every interaction.

1.20 Contact Us

If you have questions about this Privacy Policy:

Email: [marcusmoore252@gmail.com]

Phone: [(252) 702-8877]

Address: [Travels Beaufort Pamlico Craven County and Surrounding Areas]

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